You discuss improving facilities. Here are some thoughts. The biggest problem with some of our yards is that they are way too small. Look at them on the weekend sometime, when they're full of dropped loads. Memphis is especially bad. I've been there on weekends when drivers who came in for fuel literally had to back up from the fuel pumps through the yard and out the driveway onto the street because there was not even room to turn around after having entered.
For a model of a great yard from the drivers' viewpoint, loom at North Little Rock. It's never full, the coffee and the laundry is free, and the break room is more like a living room than a cafeteria, with comfortable sofas, coffee tables, etc.
The notes tab on NaviGo has notes on facilities available at our yards. A useful addition would be a note on the hours when the shop is open, and when the break room is open.
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