What if this happened to you? How would you feel? This happened to one of our drivers this weekend. It was unacceptable. He was patient and eventually got loaded. Would you have been able to contain your temper in the same situation? Our drivers are the best resource we have in our customer experience we sell. Treatment like the below would make anyone question their choice of profession.
Driver XXXXXXX had major issues getting loaded at shipper. They keep telling him to check back in 2 hours. William said he has been courteous with personnel there each time he has checked back in.
The most recent time he checked in was at 1700 and they told him they were waiting on a truck to arrive so they could unload it and then they would load him. William had called JB Hunt to ask the shipper for update.
Shortly thereafter, the man at shipper came up to drivers truck, opened the door and proceeded to scream at the driver using offensive and threatening language for being "impatient" and getting JB Hunt involved. He also said "now you are definitely not going to get loaded." Driver did not get the man's name and obviously does not want to ask for it now. He described him as a shorter man with glasses and a beard.
Thanks for sharing. I agree with you, this type of approach to our driver is unacceptable. A majority of customers would not tolerate this treatment. They realize the importance of our driver's time and they respect their work. Customers ask us every day what can we do to help our drivers. As with most things, it starts with having the right attitude.
ReplyDeleteHaving the right attitude is another part of this story that stands out. This is a great example of how to take the high road and why J.B. Hunt is different. I'm proud of the professionalism demonstrated by this driver. Thank you for your work.
Spencer Frazier
Sr VP of Sales