Jesse Knows Nights

Got a call from Jesse Thompson, one of our traditional contractors.  He said, "Steve, I know people call to complain on a regular basis."  I am calling to brag about a group.  I needed the help of the night/weekend team on a trailer issue and they exceeded my expectations.  They answered quickly with a welcoming phone etiquette.  They helped me solve my issue and I called Larry Varner to tell him as well.

How about that?  It means so much to get a friendly voice on the phone that strives to help a driver.