Friday, August 28, 2015

Destination Big D

Our wrapped trailer is complete and ready for its first showing.  The new Wabash Duraplate 53" foot unit has been selected to appear at the Sandy Lake Park event in north Dallas this Saturday.  J.B. Hunt is sponsoring a family day at the park for intermodal, dedicated, and truckload employees and their families.  This is our lead event for Driver Appreciation 2015.  I hope you like our personalized approach to the trailer shown above.  We spotlighted 4 professional drivers, of which 2 work with our Truckload team (Alex Maldanado, Edwina Webb-Jackson).  The design was crafted by Jeph Blanchard.  Anthony Loudermilk of our Dallas Maintenance team supervised the wrap team.   

Thursday, August 27, 2015

United Airlines Dossier

On a recent United Airlines flight I found a nice surprise in my in-flight magazine.  Enclosed in the magazine was a dossier promoting the state of Arkansas.  Part of the dossier included an article about the Arkansas-based companies who help us compete regionally, nationally and worldwide.  Here is short snippet on J.B. HUNT:

J.B. Hunt, meanwhile, was founded in 1961 with just five old tractors, and is now one of the biggest transportation companies in the U.S., with annual revenues in excess of $6 billion.  That sort of growth isn't possible without being innovative, as the company was when it became the first trucking firm to partner with a major railroad to haul intermodal freight, in 1989.

This opened up a far more economical approach to logistics.  Shipments that were once taken the whole way by road could now be placed in unique containers and moved much of the way by train, along with hundreds of others, before being off-loaded onto a J.B. Hunt truck for final delivery.  In 2014 the company transported more than 1.7 million intermodal shipments-equivalent to taking 530,000 cars off the road.
   
Kind of neat that our state and our company are recognized in such a unique fashion.  The Hemisphere Magazine produced by United Airlines has a broad group of readers.   

The Driver Hotline Has Been Updated

Please call 844-588-8785 to hear the latest version of our Driver Hotline.  Today we will be updating you on our month-to-date safety results, our new smartphone app, scale reimbursements, the Logistics Management Quest for Quality Award, the upcoming Driver Appreciation Month, and some fantastic modernization efforts on our terminals in Southgate, California and Atlanta, Georgia.  

Wednesday, August 26, 2015

A Word of Appreciation for Professional Driver Christopher Crumel



We received this letter from our customer.  This is the ultimate compliment when one of our Professional Drivers is recognized by the customers who keep us in business.  Here is the actual text of the letter:

August 10, 2015

To Whom It May Concern:

  To often business owners and managers hear plenty of complaints.  I would like to take this opportunity to express a word of appreciation.

  On August 6, 2015 your driver Christopher Crumel arrived at our facility with a trailer load of product for us.  We have a difficult loading/unloading dock in which to maneuver tractor-trailers, especially in order to stay off our neighbor's property and grass.  From time to time truck drivers become agitated about having to back in "blindsided."

  When our warehouse manager expressed our concerns about this issue to Mr. Crumel he was very understanding and courteous to the point that our warehouse manager asked that we send this note.

  Please extend our appreciation to Mr. Crumel for his professional and friendly manner.  He certainly represented J.B. Hunt quite well.  Perhaps if you have an employee incentive plan a copy of this correspondence could be placed in his personnel file for future reference.

Sincerely,
Judy C. Koon
Quality First Insulation Systems, Inc. 

Tuesday, August 25, 2015

Letting Our Drivers Know Our Appreciation

Check out our new billboard!  This is on our property in North Little Rock, Arkansas on I-40.  It can be seen by every driver who is headed westbound.  This is a great source of pride and shows how we feel about our Professional Drivers.  Great work by our CDP Advertising team.
 

We have TOOLS for Navigation

Our new driver was following a truck pulling a flatbed trailer.  When the flatbed trailer cleared a low bridge ahead our former employee decided it was "all clear."  As you can tell by the accordion that was formerly the top of this trailer, our driver never slowed down.  Our Navigation tools are for truck specific routes and help us avoid poor decisions.  We pay for these tools every month on every truck.  They are to be used by all our Professional Drivers to help aid in split second decision making.

Thursday, August 20, 2015

Oh My! What A Difference in Southgate, CA

 
 In March 2015 we received this note from one of our Professional Drivers out of the Western Network:

 

 
Hello sir  I am XXXXXXX MXXXXX.  I just wanted to share this with you. The pictures I am sending you will say it all. Anyway what am seeing is these shower have not been cleaned for a while. We run hard and would like to come to a semi-clean shower. But this really grossed me out. Anyway here are the pictures.
 

Fast Forward to August.  We got a new note from the same Western Network Professional Driver.  Imagine his reaction as he walked the halls of a facility that has been extensively refreshed.  Enjoy:
Here is the chatter entry from our employee:

" What a big difference in Southgate facilities.  Wow!!  I think today is really the 1st official day of opening.  I say this because I saw many of the employees walking downstairs taking tours.  I know that I am one of many who brought this to the attention of management and would like to say Thank You for taking the time to make life a little easier and cleaner." 
Much better showers!

Wednesday, August 19, 2015

Special Guest in Lowell, Arkansas II

Barrett Porter, one of our Lease Purchase Contractors, is now the owner of his 2007 Century Class tractor.  Barrett's truck has over 1,000,000 miles and he will be looking to lease another truck with us in the future. 



 
 

Special Guest In Lowell, Arkansas

Mark Allen, one of our Lease Purchase contractors, completed his contract this month. What a feeling of accomplishment this must be to own your own business.  Doris Miles, Mark's Fleet Manager, is pictured above congratulating Mark.  

Two way communication is good!

We received this request today.  Checking tomorrow on the potential.  We love it when our Professional Drivers help us make our system better.

Request:

I have an idea for consideration. Can we make it part of the account management process through customer service and sales that not only do we get the company address but we get the geolocation to the receiving and shipping entrances.

it is critical to know exactly where the truck entrance is and that location should be the one on Navigo. it is useless to have their office location as the point on navigo.

For example today I have to go to Jack Smith farms in Cedar City Utah but the only information we have on them is exit 59 off of i-15. I don't understand why we take new clients and don't update existing clients when we have the technology.

The DRIVE to succeed!

Our 7 Professional Drivers who are involved in our mobile app pilot are giving terrific feedback.  Here are the suggested updates based on their feedback: 
    ETA will now be updated with the correct time.
     
    Eliminate the 405 Error that was reported when attempting
     to update ETA, perform check calls, or send messages.

    All preplans will now show in Pending Loads.

    The correct trailer number will be displayed in completed loads.

    Completed loads should now show the last 5 loads instead of older loads.

    Driver miles will display correctly.
     
    Added the ability to Mass Delete messages

    App will not crash when deleting messages.

Views from the Road

This is a picture from Mike Boles as he waits in line to be loaded at P & G.
This trailer is at a Walmart D.C. in Corinne, Utah.  The trailer was full of canned foods.  Our customer was halfway done unloading and the forklift operator was backing out of the trailer with a pallet. The landing gear collapsed.  Luckily the forklift operator was uninjured.
 


 

Chatta Chatta Chatta.......

Here is some great feedback from Shawn Henry, one of our Midwest Professional Drivers:

Tuesday, August 18, 2015

Not too late for PRIME TIME--Scott Horton bringing it strong!

We asked our Professional Drivers to share pictures from the road for our Rally competition.  These arrived late, but aren't they amazing?  The above shot is downtown Atlanta shot from Buckhead. 
 Scott Horton with a new version of a "Trout Tree."
 The Atlanta Dogwood festival in all its splendor.

Professional Driver?





I was asking some of our Professional Drivers about the term "driver" and what they prefer to be called out on the road and in their home towns.  Check out these gems:


"I drive a truck.  If you call me a Professional Driver it implies I am doing something that I get paid to do.  To be called a Professional might be fancy for some, but it suits me fine." 


"You can call me Truck Driver.  I don't use big words like transportation specialist.  Either Truck Driver or Professional Driver works for me.  I'm a simple man.  My father always said be proud of what you do as long as long as it's legal, puts food on the table, and clothes on your back."  

"Thanks to that man with an 8th grade education!  He was a Professional Driver.  He has taught me more than anyone I have ever known." 


How is that for great feedback?

I Wanna Wear Your Brand


Think our folks don't have pride in the scroll?  Check below for an example of something that is so easy. We have to get better at items like gear to promote the family atmosphere we strive to build here in Truckload.

Our Professional Driver walked into Safety and asked for a hat. I told him I was sorry but I do not have any to give out.... he proceeded to tell me he's been promised one for 8 months and has yet to get a hat.. He said he had been asking every terminal he's been going to and no hats. He transferred to XXX and asked for one and still no hat.... He said a driver told him he could buy one from the company store and he said he told that driver, " I believe I earned one hat".... Something as simple as a hat can make our drivers feel appreciated and a part of the company. I asked for his mailing information because I'd like to get him a hat. Actually I believe it would be a great idea if we could send hats to all our hiring locations to give out to drivers who'd like one.

P.S.  We got him a hat he will be proud of heading his way.  He will soon be the owner of 2 hats as our Driver Appreciation throw back caps are heading across the ocean as we speak.

Monday, August 17, 2015

Trucking Industy MUST READ

A seemingly innocuous spin behind the wheel of a U-Haul 22 years ago completely rerouted the life of Brett Aquila, then a 21-year-old warehouse employee living near Atlanta.
 
He'd found his calling as a truck driver.

"They needed someone to jump in a little U-Haul truck and haul a load of freight downtown and back," Aquila says. "Boom. That was it. I went home that day, and I called J.B. Hunt and I said, 'How much do truck drivers get paid?' And they said, 'About $700 a week.' I said, 'Holy crap, I'm making about $225.' And about two weeks later I was in school."
Aquila stumbled upon a profession that literally moves the domestic economy forward. The trucking industry carried nearly 10 billion tons of freight in 2014 – more than two-thirds of all products transported within the U.S., according to American Trucking Associations, a national trade group. And the sheer size of freight being carried around the country is expected to expand nearly 29 percent by 2026. Though truck drivers' jobs can be far from glamorous, they play a fundamental role in getting America's goods where they needs to go.

"Even when the economy died at the end of 2008 and going into 2009, trucking companies were still hiring," Aquila says. "I had a friend that started the second week of January 2009 – the dead of winter, right after the holidays in the slowest season, when the market was at the bottom and the economy was stopped. And he came out of truck driving school and had half a dozen job offers."

"Even when the economy died at the end of 2008 and going into 2009, trucking companies were still hiring," Aquila says. "I had a friend that started the second week of January 2009 – the dead of winter, right after the holidays in the slowest season, when the market was at the bottom and the economy was stopped. And he came out of truck driving school and had half a dozen job offers."
As long as goods are being bought or sold in the U.S., effective transportation systems will be a necessity. And since the vast majority of domestic freight still spends at least some time aboard a trucking rig, drivers have typically been in high demand. The supply, however, isn't keeping pace. Though the Labor Department most recently estimated the U.S. held more than 1.6 million heavy and tractor-trailer truck drivers, that number is still shy of the industry's 1.7 million peak in 2007.

150817_trucksgraf                                                                        
With fewer drivers and more weight to lug around since the Great Recession, America's trucking industry faces a significant driver shortage.
Now, considering the amount of freight being transported across the country ballooned more than 15 percent between May 2007 and May 2015, America's trucking fleets are being forced to move more product with less manpower. And as the industry faces problems ranging from recruitment to static pay rates, some are eyeing better technology as at least a partial fix.

"We're short 35,000 to 40,000 [drivers] as of 2014. I haven't quantified it yet, but I would not be surprised if that's going to average 50,000 or more this year," says Bob Costello, chief economist at American Trucking Associations. "There's several factors for the driver shortage, which is a pain, because that means there's no one solution."

Costello says one of the industry's problems is attracting young drivers. The median age of all American workers last year was 42.3 years old. For truck transportation employees, it was 47.
"Right now, it's not really cool, fun or sexy to be a truck driver," says Tony McGee, CEO and founder of HNM Global Logistics, an Orlando-based transportation logistics firm. "You don't have kids that are wired in technology that want to do that."

Part of the recruitment problem, Costello says, is that commercial driver's licenses – which are considered prerequisites for operating full-sized rigs – are issued to individuals at least 18 years old. But interstate drivers need to be at least 21 to drive legally, per the Department of Transportation.
"What 18-year-old that's not going to the military, that's not going to college, is going to sit around and wait? They're off doing other things," Costello says.

But Aquila isn't so sure a fountain of youth is the answer. Young, inexperienced drivers – whether behind the wheel of a car or big-rig truck – tend to be more prone to accidents, so insurance companies typically jack up rates for freight drivers in their early 20s. That's led companies to rely instead on second-career workers whom Costello says consider truck driving "a job of last resort."
 
"Maybe they've been laid off. I don't want to put all drivers down … but a lot of times what you find is people who are older are getting trained," Costello says.

Demographics are another major issue for the industry, which is still dominated by older white males. About 13.4 percent of truck transportation employees last year were African-American, according to the Labor Department, while 19.1 percent identified as Hispanic or Latino. Efforts have been made to recruit more women – who made up 11.4 percent of employees in 2014 – into the workforce.

"You can get tractors spec'd for female drivers now. They change the seats slightly. They change where the pedals are in terms of height," Costello says. But, he notes, a new truck even without such specialized changes can cost as much as $130,000.

On a foundational level, Aquila says life on the road simply isn't always what people expect it to be – not everyone's cut out for it.

"You travel for three weeks at a time. You will literally not see another human being you have ever seen before in your life," he says. "And the time you spend alone in the truck, I mean, about 21 out of 24 hours in the day, you're sitting in the truck by yourself. You're either driving or you're sleeping or you're waiting to be loaded or unloaded. Which for me was perfect, because I've always been a loner by nature. But for most people, it freaks them out."

Along with the demanding hours truck drivers face, pay has been stagnant for years. Aquila, who went on to have a successful 15-year career in the industry, says drivers starting out now make about as much as he did back in 1993. When inflation is taken into account, that means drivers are actually making less today in real terms than they did 22 years ago. And considering how taxing the job is, many people are put off after a while by the lack of pay increases.

"Most people, when they have a job, go into work at a certain time and are told exactly what to do and how to do it," he says. "Getting around the [Department of Transportation] checks and dealing with the weather and the traffic and the sleet patterns and the logbook and the scheduling with the customers, all the things you deal with day in and day out, you're on your own. You have to be really savvy. You have to be really creative."

Aquila decided to write a book – "Becoming a Truck Driver: The Raw Truth About Truck Driving" – in which he lays out, in no uncertain terms, what it's like to live constantly in motion. He's also started up a website, aptly named "TruckingTruth," with job postings, forums and blogs all dedicated to life on the road.

But while Aquila seeks to paint the trucking industry in a more accurate light, others are trying to turn the business on its head with technological innovations that could enhance efficiency, boost automation and ultimately open doors to a more diverse swath of workers.

"The reality is that any human process that you can automate lowers the cost. Let's face it: We've seen that over and over and over again," says Mike Meehan, vice president of sales at Fleet Advantage, a data-driven truck leasing and logistics company. "Computers don't have emotions. If the weather's bad and the calculation that's in the system says this truck should not go down this road, that truck will not go down that road. But if the driver needs to make money and he's done it before, he's going to do it."

Advanced computer systems and data analysis are increasingly being used by firms within the trucking industry and within the rigs themselves, helping reroute freight based on traffic patterns, recording the number of miles a rig has driven, and everything in between. This use of big data could potentially allow a fleet to optimize efficiency enough to operate at full capacity with fewer drivers, or let a company save enough money to raise wages and attract more workers.

Again, though, recruiting is a problem. Meehan notes many business- or STEM-educated young adults don't necessarily think of the transportation industry as a primary option for work.
"A young person with those skills could have a position of very significant responsibility very quickly in those [transportation logistics] organizations, but it's hard to get them to even think about it," he says.

Though the technology is only in its nascent stages, many are also eyeing so-called driverless trucks as a potential solution to the country's driver shortage. Operations are already on the ground in Australia's mining industry, and mining facilities in Canada are poised to be the next frontier. Alberta's Suncor Energy has signed an agreement with a Japanese vehicle developer to introduce as many as 175 self-driving trucks into company operations.

"That will take 800 people off our site. At an average of $200,000 per person, you can see the savings we're going to get from an operations perspective," Alister Cowan, executive vice president and chief financial officer of Suncor Energy, said in June at a conference in New York City.

But these mining rigs aren't the same as the modern rigs navigating America's roadways today. That type of autonomous technology is still a ways off, though it is in development. Daimler, the principal company behind Mercedes-Benz, recently obtained a license to test a semiautonomous truck in Nevada.

The Freightliner Inspiration Truck, as it's been dubbed, uses a series of cameras and radar systems to navigate interstate roadways without driver intervention. Navigating congested streets in cities and towns is still the responsibility of the driver, who is required to be in the vehicle at all times, even when it switches to autopilot mode.

Martin Daum, president and CEO of Daimler Trucks North America, said at an unveiling event in Nevada that the new truck's futuristic cruise control makes it more fuel-efficient than if a human was driving. He said a computer also will naturally take fewer risks than a person and remain perpetually attentive, so collision risks go down when people are taken out of the equation.

And although the driver still has to be relatively aware in the vehicle, his or her hands are now free to perform other work-related duties.

"Trucks always have formed the backbone of our economy and our wealth, and they will continue to do so," Daum said. "[The new trucks] deliver a new dimension of safety due to smart assistance systems, a new dimension of fuel efficiency and reduced emissions due to highly efficient driving."
The new technology is far from perfect, however. For one, the requirement that a driver be present means a freight carrier still will have to pay that salary.

"Highways that hold only automated vehicles might be one of the answers. You take some of the heaviest freight lanes in the country and turn them into autonomous truck lanes. You could cut huge costs out of the system and improve efficiency," Meehan says. "But someone's going to have to make a huge capital investment in those roads and those systems."

That money would likely have to come from the federal government's transportation budget, which adds more complications. At some point, funding – along with potential job losses for existing industry drivers, should the technology develop further – could become a political issue.

"There have been some efforts in the industry to get heavier trucks on the road to help with productivity and other stuff, and that has gone nowhere," Costello says. "And now you think politicians are going to let trucks drive themselves around? That, to me, is a long ways off."
Still, Costello and Meehan both agree it's not too early to start talking about this technology, no matter how far off its implementation is.

"I tell people this: I'm sure I'll drive for the rest of my life. But I suspect that, for my grandchildren, or maybe their children, driving will be a sport. It won't be something you do in your everyday life," Meehan says. "The challenge is how quickly can people adopt it and how many bruises are the early adopters going to get."

Sunday, August 16, 2015

Interesting Post about Truck Speed

In an article called "Keep On Trucking" a neighbor in Southeast Missouri had something to say about speed and safety.  Check it out: 
 
 

Signs are posted along most interstates that the left lane is for passing only. However, there are always those who consistently drive in the passing lane, oblivious to the mayhem they may be causing behind them. Another irritation is when an 18-wheeler pulls in front of you at a much slower speed. 
 
We encounter it a lot on our many travels back and forth between Dallas, Texas, and Chaffee. There are certain truck companies you absolutely do not want to get behind, and even the truckers themselves avoid being trapped.

One ex-trucker told us that Swift -- which drivers had tagged "Sure Wish I Had a Fast Truck" -- were notoriously slow. Others include ABF, USA, Wal-Mart and JB Hunt.

After reading an article in Forbes magazine, I smile now, thinking about the woman who started JB Hunt. Johnelle Hunt and her husband JB got into the trucking business in 1961 as a side venture to their poultry business. She held various positions, serving as needed from secretary to credit manager. The company started out with five trucks and seven trailers and eventually grew to $6.2 billion in sales. JB Hunt Transport Services went public in 1983 and employs 14,000 drivers. JB died in 2006 and Mrs. Hunt, now 83, lives in Goshen, Arkansas.

Thursday, August 13, 2015

Truckload Region of the Quarter

We recognized our two regions of the quarter recently in Lowell, Arkansas at our Q2 Rally.  Our recognition was adjusted to gain visibility on two different sized regions who performed better than their peer groups.  Our two winners are shown below:   
 Our Independent Contractor group was recognized as the Category 1(>$5m net revenue) Champion.
Our Automotive group was recognized as the Category 1(<$5m net revenue) Champion.

Wednesday, August 12, 2015

J.B. Hunt Truckload recognized with Logisitic Management's 2015 Quest For Quality Award

Our Truckload team achieved recognition in Logistics Management's 2015 Quest for Quality publication.  Here is a great description of the competition.   

For more than three decades, Logistics Management’s Quest for Quality has been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence. To determine the best of the best, qualified LM readers rate carriers, third-party logistics (3PL) service providers, and now U.S. port operators strictly on the basis of service quality, making it the only survey of its kind in the market.

To determine who wins the vote, Logistics Management readers evaluate companies in all modes and service disciplines, choosing the top performers in categories including motor carriers.


 In order to be a “winner,” a company had to receive at least five percent of the category vote. The result of this overall effort offers the logistics market a crystal clear look at not only the overall winner in any given category, but a broad list of companies that finished above the average. Transportation service providers are rated on LM’s five key criteria: On-time Performance, Value, Information Technology, Customer Service, and Equipment & Operations.

Thursday, August 6, 2015

Q2 Truckload Carrier of the Quarter-Bill Estep Trucking

Please join us in congratulating our PCS Carrier of the Quarter.  Our proud recipient of this honor is Bill Estep from Decatur, Georgia.  Bill earned this award by delivering the following results:
 
  100% On-Time Service
28,282 Miles for Q2
Carrier of the Month in June 2015
Active User of the Move Now App
  
Bill's truck is a real beauty.  We are proud to call him a "Carrier of Choice."

Q2 Truckload Contractor of the Quarter-Will Harris


Please help us congratulate Will Harris, our Independent Contractor of the Quarter.  Will resides in Fresno, Texas.  Will has a very positive attitude about J.B. Hunt and our contractor model.  He actively recruits for our IC/LP group and is well-known in our Corporate Driver Personnel Department for his salesmanship.  Check out the performance metrics that led to Will being recognized as our Contractor of the Quarter below:

100% Early Service---Sometimes days early
38,571 Miles for Q2       
No Preventable collisions, No Preventable Incidents, No Complaints
 Truck: Paid in $10,483.98 on his truck and owes $7,216.02
 
 
Will had to hustle to make our Rally.  We literally watched him walk in the room as Rally 1 started at 2:00 p.m..  What was he doing earlier that morning?  He was making a delivery in Little Rock, Arkansas.  Surprised?  We aren't.  

Q2 Truckload Asset Driver of the Quarter-Mike Pettyjohn


Mike Pettyjohn was recognized as our Asset Truckload Driver of the Quarter at our Q2 Rally here in Lowell, Arkansas.  Mike has been a valuable Professional Driver with our company since 1995. His performance in the month of May allowed him to be recognized as the Driver of the Quarter for the Asset team.  His key metrics were as follows:

29,532 Miles for Q2
7.23 Miles Per Gallon
9.89 Idle
7.99 Variance
 
Mike has also submitted a "candid shot" from the road for our Rally.  We appreciate his attendance, performance and feedback.  He shared his belief that our Truckload team is extremely driver-focused and it reminds him of J.B. Hunt in the early days.  Our Truckload team has the ability to perform in an agile fashion to give great service to our customers and our drivers.  We loved reconnecting with Mike and hope he enjoyed his confetti shower!

Saturday, August 1, 2015

Candid Shots from the Road-"Sneak Peak"

 Our drivers submitted pictures from the road this week.  These are just a small number of great shots they shared with the Blog.  Some of our folks missed their calling.