Whose Fault Is It Anyway?

Last week we kicked off our new driver notification process for all the J.B. Hunt Truckload units. The process notifies the driver via PeopleNet of the severity level of each fault that creates a dash light. We are sending an average of 25 messages per day to JBT trucks. Of which, 15 are low severity faults that can be reviewed at the next service and the other 10 faults are issues that should be addressed soon. 

The current procedure tells drivers to pull over and call road service anytime a dash light is activated. This event creates unnecessary down time.  60% of the time the issue has a low severity. The new process will allow the driver to continue driving until they receive a message explaining the fault. The driver will then only call road service if the fault has a high severity.

So, we anticipate substantial time savings for the driver and road service from the smaller volume of fault code calls. If all goes well with JBT, we will turn the process on for DCS and JBI.

 

 Below are some example messages that were sent out today.

 

We see that you have received the following fault code 3719-0 DPF Soot Load - highest (level 3/3) on unit number 328121. We would like you to know this is a Service immediately fault. This fault should be addressed immediately.
 

We see that you have received the following fault code 630-12 ECM fault on unit number 327104. We would like you to know this is a Low Severity/Informational fault. Please do not be concerned and note this fault on your next service.